Ella was very accommodating even when I rang to say I was running late to my appointment. She listened to what I wanted and gave me advice when I wasn’t sure of which decision to make regarding my cut. Salon felt very safe but welcoming during COVID situation. Ella gave me some great advice about what options I could look at on my next appointment. It definitely didn’t feel as though she was a trainee as she was very knowledgeable. Would definitely recommend. Thanks, Ella.